Arco Cart Sync Privacy Policy

Arco Cart Sync "the App" provides real-time cart synchronization services "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

• Customer Data: Customer IDs, email addresses, and cart information to enable cross-session cart synchronization
• Store Data: Store domain, theme information, and basic store settings
• Cart Data: Product IDs, quantities, cart totals, and cart timestamps for synchronization purposes
• Session Data: Browser session information to track cart state across different devices and sessions

Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App:

• Information about individuals who visit your store, such as their IP address, web browser details, time zone, and information about the cookies installed on the particular device
• Cart synchronization data including product selections, quantities, and session identifiers
• Technical information about how the app is used, including performance metrics and error logs

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies:

• Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
• Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
• Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to:

• Enable real-time cart synchronization across multiple browser sessions and devices
• Maintain cart state consistency between different user sessions
• Provide technical support and troubleshoot synchronization issues
• Optimize or improve the App performance and reliability
• Communicate with you about app updates and service changes
• Ensure compliance with Shopify's terms of service and app requirements

Sharing Your Personal Information

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share your personal information in the following limited circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our app, conducting business, or servicing you, so long as those parties agree to keep this information confidential
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and fulfill the purposes outlined in this privacy policy. Specifically:

• Cart synchronization data is retained for up to 30 days to ensure proper functionality
• Customer session data is automatically deleted after 24 hours of inactivity
• Log files and technical data are retained for up to 90 days for debugging and optimization purposes
• Account information is retained as long as your app installation remains active

You may request deletion of your data at any time by contacting us through the information provided below.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage and transmission protocols

Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@arco-cart-sync.com or by mail using the details provided below: